Refund policy

Last updated: November 9, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at roben.alti25@gmail.com or use the contact details in our contact information policy.

DIGITAL PRODUCT REFUND ADDENDUM — ROBEN ALTI

This product-specific section applies only to purchases of “Small Business Lead Follow-Up & Client Intake System” made after this addendum is published to customers. Other products remain subject to the general return and refund policy.

Digital delivery: This product is supplied electronically as a downloadable ZIP package containing editable business templates and customer instructions. No physical item is shipped and no physical return is required.

Requests within 14 days: Customers may request a refund within 14 calendar days of the original purchase date. Requests are reviewed individually. Eligible requests approved within this period may receive a full refund of the product purchase price.

Requests after 14 days: After the initial 14-day period, full refunds are generally unavailable for discretionary requests such as a change of mind. For eligible discretionary late requests approved by ROBEN ALTI, the refund is 50% of the original product purchase price paid. On a $40 product purchase price, the partial refund is $20, and the remaining $20 of the product price is retained. Any taxes or other legally required adjustments will be handled according to applicable law and payment-processor requirements.

Delivery problems and customer rights: If the purchased files are missing, inaccessible, materially defective, or materially different from the product description, contact support so the issue can be reviewed and an appropriate remedy offered, which may include restoring download access, replacing the affected files, or a refund when required. Neither the 14-day limit nor the 50% discretionary-refund provision restricts any rights or remedies required by applicable consumer protection laws.

How to request a refund: Contact roben.alti25@gmail.com with the order number, purchase date, and a brief explanation of the request. Approved refunds are processed to the original payment method when supported.

ROBEN ALTI — Powered by Roben Alti LLC

RA DIGITAL ECOSYSTEM™ STRATEGY

Customer support: roben.alti25@gmail.com